> For the complete documentation index, see [llms.txt](https://help.shopifas.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.shopifas.com/manual/internal/market-global/pages/integration/chat-tools.md).

# Chat tools

### Live Chat, Messaging & Help Desk

<details>

<summary>Shopify Inbox</summary>

Syntax: **open:Inbox**

Open chat box of Shopify Inbox and hide the default float button (FAB) to save space.

</details>

<details>

<summary>Tidi</summary>

Link: <https://www.tidio.com/>

#### 1. Open the Tidi chat and use the Navi+ menu option to access this function

```javascript
// Add a javascript function

function openTidi() {
  tidioChatApi.display(true);
  tidioChatApi.open();
}
```

<figure><img src="/files/O4X8niulqbECopVdNgXS" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/TIaoVUKVrUmnsCJY7TRL" alt=""><figcaption></figcaption></figure>

#### 2. Move the Tidi chat icon upward to prevent it from overlapping with the menu

```javascript
// Call the functions:
if (document.readyState === 'complete') {
  naviman.waitElementToAddStyle("#tidio-chat-root", "margin-bottom: 50px !important;");
} else {
  window.addEventListener('load', function () {
    navimanwaitElementToAddStyle("#tidio-chat-root", "margin-bottom: 50px !important;");
  });
}
```

<figure><img src="/files/gy53S1wknfJdlIZCAJPl" alt=""><figcaption></figcaption></figure>

Set a 50px offset to move the Tidi chat up or down, as needed

</details>